support_agent Help & Support

How can we help you?

Find answers, learn how the platform works, or contact our team directly.

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How It Works

Step-by-step guide
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Verification & Safety

Why we verify everyone
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Payments & Billing

Invoices & payouts
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Contact Us

Get direct support

How Infinizist Pristine Solutions Works

Everything you need to know to get started.

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For Clients

1

Create Your Account

Register with your name, email, and SA ID number. Your identity is verified to protect everyone on the platform.

2

Browse & Book a Helper

Search verified helpers by service type, location, and availability. Read reviews from other clients.

3

Manage & Pay Securely

Track your bookings from your dashboard. Pay securely via PayFast. Invoices are generated automatically.

4

Rate Your Experience

Leave a review after each service. Your feedback helps maintain quality across the platform.

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For Helpers (Workers)

1

Register & Verify

Sign up with your SA ID number and upload your ID document + Police Clearance Certificate. This is mandatory to protect clients.

2

Complete Your Profile

Add your skills, experience, availability, and a professional photo. A complete profile gets more bookings.

3

Get Matched & Earn

Once verified, you'll appear in client searches. Accept bookings and earn competitive rates.

4

Get Paid Weekly

Earnings are paid directly to your bank account every week. Track everything in your Earnings dashboard.

shield Safety First

Why We Verify Everyone

Infinizist Pristine Solutions is built on trust. We require identity and background verification from all users to create a safe environment for families and workers alike.

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SA ID Number Required

Every person on our platform — client or helper — must provide a valid South African ID number. This ensures real identities and prevents fraud.

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ID Document Upload

A clear photo or scan of your SA ID book or Smart ID card is required. This is reviewed by our admin team before your account is activated.

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Police Clearance (Workers)

All helpers must submit a valid Police Clearance Certificate (PCC) from SAPS or PostNet. This is mandatory — no exceptions — to protect the families we serve.

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Protecting Families is Our Priority

Helpers enter people's homes and care for their children and elderly loved ones. A Police Clearance Certificate proves there is no criminal history that could put your family at risk. We take this seriously so you don't have to worry.

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Frequently Asked Questions

Can't find your answer? Contact us directly.

General
Infinizist Pristine Solutions is a South African platform that connects vetted domestic workers, nannies, cleaners, gardeners, and other home service professionals with families and businesses who need their services. Every person on the platform is identity-verified for safety.
Yes! Registration is completely free for both clients and helpers. Clients pay only for the services they book. Helpers keep the majority of their earnings — the platform takes a small 15% service fee to cover operations and support.
Verification & Safety
Your SA ID number is required to verify that you are a real person with a valid South African identity. This protects everyone on the platform from fraud, fake accounts, and identity theft. Your ID number is stored securely and never shared with other users.
Helpers work inside clients' homes and often care for children and elderly family members. A Police Clearance Certificate (PCC) from SAPS confirms that the helper has no criminal record that could endanger the families they serve. This is a non-negotiable requirement — no helper can be matched with clients without a valid PCC.
You can obtain a Police Clearance Certificate from:

Option 1 – SAPS (Free): Visit your nearest South African Police Service station with your ID. Processing takes 4–6 weeks.

Option 2 – PostNet (Paid, Faster): PostNet offers a fingerprint-based clearance service that is faster. Visit any PostNet branch. Cost is approximately R150–R250.

The certificate must be less than 6 months old to be accepted.
Our admin team reviews all submitted documents within 24–48 business hours. You will receive a notification once your profile is approved. During this time, you can still complete your profile and set your availability.
Payments & Billing
Clients pay securely through PayFast (South Africa's leading payment gateway). Payments are held by the platform and released to the helper after the service is completed and confirmed. Invoices are generated automatically and available in your dashboard.
Helpers are paid weekly every Friday. Earnings from completed and confirmed bookings during the week are transferred directly to your registered bank account. You can track your earnings and payout history in your Earnings dashboard.
Cancellations made more than 24 hours before the booking are fully refunded. Cancellations within 24 hours may incur a 50% cancellation fee to compensate the helper for lost time. No-shows are charged in full. Contact support if you have a dispute.
Account & Profile
On the login page, click "Forgot Password" and enter your registered email address. You will receive a password reset link within a few minutes. If you don't see it, check your spam folder. If you still have issues, contact our support team.
To delete your account, please contact our support team via the form below. We will process your request within 5 business days. Please note that any pending bookings or outstanding payments must be resolved before deletion can be completed.

Payment Questions?

All payments are processed securely through PayFast, South Africa's leading payment gateway. Your financial information is never stored on our servers.

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Still Need Help?

Our support team is available Monday–Friday, 8am–5pm (SAST). We typically respond within 2–4 hours.

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Email Support

support@infinizist.co.za

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Phone Support

+27 11 000 0000 (Mon–Fri, 8am–5pm)

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WhatsApp

+27 60 000 0000

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